1. No Returns
We do not accept returns. Fresh tiramisu cannot be reused, restocked, or resold once it leaves our premises.
Return, Refund & Pickup Policy
Our products are freshly prepared and perishable, so we maintain strict handling policies.
2. No Refunds
Orders are non-refundable once confirmed and prepared, including change of mind, incorrect order by customer, delayed consumption, or taste preference.
3. Order Issues
We review concerns only for incorrect products or visibly damaged products. Email clear photos and order details within 2 hours.
4. Pickup Policy
Pickup orders must be collected at the confirmed time. Delayed pickup may affect quality and does not qualify for refund or replacement.
5. Responsibility After Handover
Once delivered or handed over, TiraMio is not responsible for improper storage, temperature exposure, or delayed consumption.
6. Cancellations
Cancellation requests may only be considered if the order has not been processed. Approval is at our discretion.
7. Contact
For concerns, email info@tiramio.in.